• Title

  • Knox County 9-1-1 Part-Time Public Safety Communications Technician

    Posted: 04/04/2021

    Knox County 9-1-1
    Equal Opportunity Employer
    Knox County 9-1-1 Center is hiring! Please see the posting information below for more details. Interested and qualified applicants must apply by submitting a resume, cover letter and application to Dana Bushong with Knox County Human Resources at danabushong@co.knox.oh.us. Thank you!
    Title: Public Safety Communications Technician  
    Department: Knox County 9-1-1
    Position Type(s):   Part-time -  non-bargaining unit, non-exempt, classified
    Typical Work Schedule:  Varies
    Pay Range:   Part-time – $15.00 per hour after successful completion of training
    Provides emergency communication services to the citizens of Knox County. Position reports to Dispatch Supervisor.
    Minimum Qualifications:
    Must possess or have ability to obtain Emergency Medical Dispatch certification (NAED); must possess or have ability to obtain American Heart Association CPR certification; must possess or have ability to obtain Telecommunicator I certification (APCO, NAED); must possess or have ability to obtain L.E.A.D.S. Basic Operator certification (ODPS); must possess or have ability to obtain NIMS 100, 200, 700 and 800 certifications (FEMA).Must possess a valid driver’s license and acceptable driving record.
    Must meet and maintain all required licenses and certifications as a continued condition of employment.

    Essential Job Functions:

    • Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County;
    • dispatches appropriate personnel to calls for service; maintains contact and provides information to coordinate on-site activities of personnel;
    • operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data;
    • receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.);
    • troubleshoots minor hardware/software glitches/problems;
    • collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel;
    • understands state and local laws and prepares relevant documentation;
    • receives and screens emergency telephone calls; provides medical, fire and law enforcement advisement to callers;
    • enters and retrieves information into and from computer; receives and understands location based information to assist in dispatch;
    • receives and understands GIS, mapping and aerial photographic information; monitors businesses and residential premises burglar and fire alarm systems;
    • monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives.
    • Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature; maintains record of communications; keeps logs of daily events; and processes daily reports.
    • Assists with the training and development of new employees and/or co-workers*.
    • Attend required trainings or organizational meetings as scheduled.
    • Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g. government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system.
    • Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; attends training as required.
    • Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
    • Demonstrates regular and predictable attendance, ability to work any shift on any day and ability to work mandatory overtime assignments.
    • Is prepared to fulfill the duties of Dispatch Supervisor in his/her absence*
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